Privacy Policy

myEye, Inc. ("myEye," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website https://www.myeye.healthcare (the "Site") and when you interact with our services, whether as a patient, non-eye clinician, technician, consultable eye clinician, remote reading eye clinician, or biller.

By using our Site or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect both personal information and non-personal information to provide and improve our services.

a. Information You Provide

• Contact Information: Name, email address, phone number, mailing address.
• Account Credentials: Username, password, role (e.g., patient, clinician).
• Professional Details: License numbers, NPI, specialties (for clinicians/technicians/billers), and associated credentialing documents.
• Health Information (from patients): Medical history, ocular history, symptoms, photographs, and images.

b. Information Collected Automatically

• IP address, browser type, device identifiers, operating system.
• Usage data, including interactions, navigation patterns, and referring URLs.

2. How We Use Your Information

We use your information to:

• Create and manage user accounts.
• Facilitate teleophthalmology consultations and diagnostic interpretations.
• Generate and deliver consultation reports.
• Coordinate billing and reimbursements.
• Provide technical and user support.
• Improve our platform and develop new services.
• Comply with legal and regulatory obligations.

3. De-Identified Data and Research Use

As part of our mission, myEye is also a research and development (R&D) and data science company. We may use or disclose de-identified health data for:

• Clinical and scientific research.
• Development and training of software tools and algorithms.
• Statistical analyses and modeling.
• Product innovation and platform optimization.
• Creating data sets for licensing under Data-as-a-Service (DaaS) offerings.
• Powering Software-as-a-Service (SaaS) tools used by clinicians and partners.

De-identification is conducted using standards consistent with HIPAA (Safe Harbor or Expert Determination methods), and such data cannot reasonably be used to identify any individual.

We do not sell or share personally identifiable information (PII) or protected health information (PHI). Only de-identified data may be used or commercialized for R&D and related purposes.

4. HIPAA Compliance

myEye complies with the Health Insurance Portability and Accountability Act (HIPAA) where applicable. When handling protected health information (PHI), we act as a Business Associate and maintain appropriate safeguards, including:

• Encryption of data in transit and at rest.
• Access controls and role-based permissions.
• HIPAA-compliant cloud infrastructure.
• Business Associate Agreements (BAAs) with applicable vendors and partners.

5. Information Sharing and Disclosure

We may share your information under the following circumstances:

• With Authorized Eye Care Providers: To interpret images and provide reports.
• With Referring Clinicians: To return consultation results.
• With Billing Entities and Payers: To submit and manage claims.
• With Service Providers: Vendors who assist in infrastructure, analytics, and support — under strict confidentiality terms.
• As Required by Law: Including regulatory or legal process compliance.

6. Your Rights and Choices

• Access and Updates: You may access and update your account information at any time.
• Communication Preferences: You can opt out of non-essential communications.
• Data Deletion Requests: You may request deletion of your account and personal data, subject to regulatory or contractual retention obligations.

To exercise your rights, contact us at info@myeye.healthcare.

7. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your information, including:

• TLS encryption
• Secure cloud infrastructure
• Audit logging
• Multi-factor authentication for privileged users

8. Cookies and Analytics

We may use cookies and similar tracking technologies to enhance user experience and analyze website usage. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

10. Children's Privacy

Our Site is not intended for use by children under 13. We do not knowingly collect personal information from children.

11. International Users

This Site is operated from the United States and is intended for users in the U.S. If you are accessing the Site from another country, be aware that your information may be transferred to and processed in the United States.

12. Changes to This Policy

We may update this Privacy Policy periodically. Any material changes will be posted on this page with an updated effective date. Continued use of the Site after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact: